We want you to love your Auralie pieces. If something isn't right, here's how it works.

Damaged, defective, or wrong items

We stand behind the quality of our jewellery. If your order arrives damaged, defective, or incorrect, we'll make it right at no cost to you.

Please contact us at hello@auraliejewelry.com within 10 days of delivery with:

• Your order number
• A short description of the issue
• Clear photos showing the damage or defect (and the packaging, if relevant)

We'll respond quickly and arrange a free replacement. You won't need to pay return shipping for damaged or defective items.

14-day right of return (change of mind)

You have 14 days from the day you receive your order to request a return if you change your mind.

To be eligible, your item must be:

• In the same condition you received it
• Unworn and unused, with any tags attached
• In its original packaging
• Accompanied by your receipt or proof of purchase

To start a return, email hello@auraliejewelry.com with your order number. Once your return is approved, we'll send you the correct return address and instructions. Return shipping for change-of-mind returns is paid by the customer.

Please don't send anything back before contacting us — items sent without an approved return can't be processed.

Earrings & hygiene

For hygiene reasons, earrings cannot be returned unless they arrive damaged or defective.

Non-returnable items

• Earrings (for hygiene reasons, unless damaged or defective)
• Sale items
• Gift cards

European Union — 14-day right of withdrawal

If your order is shipped within the European Union / EEA, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Your item must be returned unworn, unused, with tags, and in its original packaging, with proof of purchase. (Earrings remain excluded for hygiene reasons unless damaged or defective.) Contact hello@auraliejewelry.com and we'll guide you through it.

Exchanges

The fastest way to get the piece you want is to return your original item, and once the return is approved, place a new order separately.

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. If approved, you'll be refunded to your original payment method within 5–7 business days.

It can take additional time for your bank or payment provider to post the refund. If more than 14 business days have passed since we approved your return and you haven't received it, contact us at hello@auraliejewelry.com.

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Auralie — Glow different.